Nobody forgets to ask.
The assistant walks your CSR through the call as a conversation, not a form — checking off caller, site access, equipment, error codes and urgency as they go.
Turn chaos
into control.
AI-assisted dispatch for HVAC, electrical, and plumbing. Every call captured completely. Every job matched to a tech who can actually do it.
AI-Assisted Dispatch
Custom Software
Workflow Automation
AI Integrations
A call comes in
What the matrix says
Matched call type
No cooling — rooftop unit
Primary equipment
RTU — 20 ton
Trade
HVAC
Required level
L2
Who can take it
L4
R. Alvarez
✓
L4
M. Chen
✓
L3
T. Boone
✓
L3
D. Okafor
✓
L2
S. Whitaker
✓
L2
J. Reyes
✓
L2
P. Nowak
✓
L1
C. Duval
—
L1
E. Marsh
—
7 of 9 techs can take this call. Send the closest one. The matrix already ruled out the two who would need a second visit.
The problem
Your best dispatcher knows which tech to send. He knows what to ask when a property manager calls about “the unit making a noise.” He knows Alvarez can handle the chiller and Duval can’t.
That knowledge isn’t written down anywhere. It’s in one guy’s head — and every call that comes in while he’s out is a coin flip.
What it does
The right tech,
ranked, in seconds.
Stop sending your best tech to a job your newest could do — and stop sending your newest to a job that needs your best. One mistake costs a callback.
Your customer doesn’t
know what they have.
They text a photo of the thermostat. That’s enough. The app reads it, identifies the likely equipment, and feeds it straight into the match.
Built for trade service companies
Turn chaos into control.
Maximize productivity.
Minimize errors.
We built it for a working HVAC, electrical, and plumbing company, and it runs their dispatch every day. That’s what we do for you next: the software your operation actually needs, not the one a vendor decided to sell you.
Book a walkthroughAI-Assisted
Dispatch
Capture every call, match the right tech, and keep work moving.
Learn more →Custom Software
Solutions built around your process — not the other way around.
Learn more →Workflow
Automation
Automate handoffs, updates, and follow-ups. Eliminate busywork.
Learn more →Fits what you already run
Keep ServiceTitan.
Keep your whiteboard.
Order & Operations handles the sixty seconds before the ticket exists — the part your software was never any good at.
Then it hands you a clean, formatted call summary. Paste it wherever your work already lives. Nothing to rip out. Nothing to migrate.
⚒ Service Request
☎ Call information
Date/Time: 7.16.2026 — 8:42 AM
Call Taken By: M. Reyes
Caller: D. Whitfield, Property Mgr
Phone: (816) 555-0148
⚙ Equipment
Equipment: Rooftop unit — 20 ton
Equipment Photo: attached
Location: Roof, NE corner
⚠ Internal notes
Qualified Techs
L2 S. Whitaker
J. Reyes
L3 T. Boone
Ready to stop the chaos and start running your operation?
See a live call — 2 min Book a walkthrough